By Charles Harmon,Michael Messina
ISBN-10: 0810887487
ISBN-13: 9780810887480
As earlier Public Library organization President Audra Caplan writes in her creation to this ebook, “There is not anything magical approximately supplying first-class customer support; it simply takes the fitting humans, the suitable philosophy and the eagerness to make it a reality.” If you’ve acquired all that, listed below are the simplest practices to make stellar customer support a fact to your library’s users.
Read Online or Download Customer Service in Libraries: Best Practices (Best Practices in Library Services) PDF
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Customer Service in Libraries: Best Practices (Best Practices in Library Services) by Charles Harmon,Michael Messina
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