Customer Service in Libraries: Best Practices (Best by Charles Harmon,Michael Messina PDF

By Charles Harmon,Michael Messina

ISBN-10: 0810887487

ISBN-13: 9780810887480

In this publication, 9 librarians from around the state describe their libraries’ top practices during this key region. Their contributions variety from all-encompassing customer support regulations and types any library can either adapt and be happy with to micro-approaches that emphasize providing very good user-focused expertise making plans, photograph e-book association with buyers in brain, internet 2.0 instruments to attach clients with the library, developing sturdy carrier supply chains, and making your library brilliant for homeschoolers.

As earlier Public Library organization President Audra Caplan writes in her creation to this ebook, “There is not anything magical approximately supplying first-class customer support; it simply takes the fitting humans, the suitable philosophy and the eagerness to make it a reality.” If you’ve acquired all that, listed below are the simplest practices to make stellar customer support a fact to your library’s users.

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Customer Service in Libraries: Best Practices (Best Practices in Library Services) by Charles Harmon,Michael Messina


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