Get Customer Service.Gov: Technology Tools and Customer Service PDF

By Bruce McClendon,Mac Birch,Ray Quay,Ted Gaebler

ISBN-10: 0615808174

ISBN-13: 9780615808178

buyer Service.Gov is a clients consultant for making use of expertise instruments and the ten ideas of citizen and customer-centered public provider to aid governments enhance and convey greater services. The chapters on the way to construct a greater customer support tradition, silo busting and boundary spanning, treating people who are being regulated like shoppers, making certain the reliability of companies, utilizing verbal exchange and knowledge know-how to convey e-government providers, integrating social media and civic engagement to reinforce e-governance actions, and utilizing know-how, massive info and predictive analytics to enhance public protection are unheard of of their originality and specialty as utilized to government.

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